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Employment Opportunities | State of Illinois Office of the Illinois Courts

Mandatory Arbitration Supervisor

Vacancy Announcement

  • Location
  • Posted Date
  • Closing Date
    Applicant's information must be received no later than Friday, July 21, 2023.
  • Division
    Circuit Court of Cook County, Mandatory Arbitration
  • Benefits
    An attractive judicial branch benefits package is offered, including pension, medical, dental, vision and life insurance, as well as deferred compensation and generous leave time.
  • Salary
    Starting at $64,980 per year

ESSENTIAL DUTIES: The Mandatory Arbitration Supervisor works under the supervision of the Mandatory Arbitration Administrator (Cook) to review current policies, procedures, and practices of a court annexed mandatory arbitration program to streamline administrative functions and to recommend operational enhancements for presentation to the Administrator and the supervising judge. An individual holding this position will continually review caseloads, case management reports, and decisions of arbitrators to determine and analyze patterns and trends, and to recommend improvements in the processing of cases with the Administrator and the supervising judge. This position works under the direct supervision of the Mandatory Arbitration Administrator (Cook) and as needed by the presiding/supervising judges assigned to the program and the chief circuit judge. Please note, this is a full-time in-person position and does not allow for remote work.


  • Reviews current policies and procedures and recommends procedural and programmatic modifications, as needed, to streamline the operations of a court annexed mandatory arbitration program.
  • Assists in the development and implementation of day-to-day operational responsibilities, writes procedures for the implementation and/or modification of policies, procedures, and practices, and participates in planning meetings with the Administrator and the supervising judge.
  • Reviews case management reports to recommend improvements in the processing of cases with the Administrator and the supervising judge.
  • Reviews program evaluation techniques to measure the efficiency and effectiveness of mandatory arbitration and offers modifications and improvements as needed.
  • Confers with Mandatory Arbitration Administrator and the supervising judge on varied legal matters including ramifications of current or proposed office regulations, policies, procedures, contracts, and activities.
  • Works closely with the Mandatory Arbitration Administrator, supervising judge, and Administrative Office personnel in overseeing programmatic and budgetary issues and resolving any issues in a professional manner.
  • Confers with Administrator and/or supervising judge regarding problems with case protocols, policies, and files to resolve problems prior to hearings. Where appropriate, responds to questions from arbitrators and staff concerning problem resolution.
  • Applies case flow management techniques to ensure cases progress to final disposition in a timely manner. Monitors cases at various stages in the arbitration process and recommends actions when necessary to improve efficiency.
  • Performs other duties as required or assigned by the chief judge, supervising judge or the Mandatory Arbitration Administrator.
  • Serves as receptionist, including greeting visitors, and performs such office support activities as filing, data entry, sorting and distributing mail.
  • Performs all other duties as assigned.

EXPERIENCE AND EDUCATION REQUIREMENTS: A Bachelor’s Degree in management, political science, public administration, or a related field plus a minimum of three years’ experience in court management. A Master’s Degree in court or public administration may be substituted for the experience.


  • Working knowledge of court procedures and rules of law.
  • Knowledge of case flow management theories to monitor the progress of cases at various stages in the arbitration process to identify problems and develop options to resolve or alleviate problems, and to implement recommended changes in procedures.
  • Ability to prepare and analyze clear and concise program and statistical reports.
  • Aptitude with modern supervisory practices such as assigning, scheduling, directing, motivating, and training employees.
  • Ability to establish and maintain effective working relationships with judicial branch and administrative officials in the court and county governments, arbitrators, attorneys, litigants, bar associations, and the public.
  • Excellent written and oral communication skills and ability to convey information in a tactful and diplomatic manner.
  • Possess excellent computer skills, including proficiency with Word, Outlook, Excel, and Access plus working knowledge of videoconferencing platforms such as Zoom, Microsoft Teams, and Cisco Webex.
  • Ability to respond effectively to questions raised by arbitrators, attorneys, and litigants about the program.

PHYSICAL REQUIREMENTS: This position requires the ability to retrieve files, lift up to 20 pounds, and sit for extended periods of time. This is a normal office environment requiring telephone and computer usage and the ability to process written documents. Applicant must have the ability to travel throughout the state including overnight stays as required.

APPLICATION PROCESS: Interested individuals should submit a letter of interest, resume, and a completed Judicial Branch Employment Application by email with Mandatory Arbitration in the subject line to:

Applicant's information must be received no later than Friday, July 21, 2023.


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