Illinois Court Help (ILCH) proudly celebrated its fourth anniversary on May 17, 2025, marking four impactful years of serving Illinois court users. Since its inception, ILCH has provided essential support to over 72,500 individuals, ensuring statewide access to court-related guidance and resources. The service has significantly improved the court experience for self-represented litigants, offering clarity and assistance on complex legal processes across all 102 counties in Illinois.
Reflecting its commitment to innovation and enhanced accessibility, ILCH launched Lex, a cutting-edge chatbot, in January 2025. Lex provides 24/7 assistance, enabling users to receive immediate answers to common court-related queries at their convenience. This expansion complements ILCH’s already robust service delivery channels, making support accessible day and night and reinforcing its dedication to meeting court users' evolving needs.
Court users connect with ILCH through various channels, with 73.6% opting for phone support, 13.7% by text messaging, 12.1% by email, and 0.6% via Lex. This variety underscores ILCH’s dedication to providing accessible, user-friendly options tailored to the convenience and comfort of Illinois residents. ILCH's dedication to excellent customer service is reflected with a high satisfaction rating, with 94.1% of users reporting positive experiences.
Testimonials from court users vividly illustrate ILCH’s substantial impact across Illinois. A Cook County user navigating a divorce shared: "Fast response to calls. Competent staff. Polite, respectful, and attentive. I would say it’s the best helping resource." Another individual from Kankakee County, dealing with an eviction issue, described the ILCH team as "Super nice, friendly, knowledgeable, patient, and easy to talk to." A court user in Tazewell County, who had a family member in a criminal felony case, commented, "The gentleman I spoke with was extremely helpful!" Additionally, a DuPage County user in a family law matter appreciated the convenience, stating, "The quality was very professional! I was given very helpful answers. Very appreciative of this opportunity. I’m also thankful that I am not put on hold via a phone call."
Looking forward, ILCH continues to prioritize accessibility, innovation, and user satisfaction, reinforcing its role as a vital support system for court users throughout Illinois. For assistance, contact Illinois Court Help's hotline at 833-411-1121, open Monday through Friday from 8:30 a.m. to 3:00 p.m. Users can also send messages or access Lex directly on the ILCH website at ilcourthelp.gov.